Jenny Cooke, Deputy Director for Primary and Urgent Care

Jenny Cooke is the Deputy Director for Primary and Urgent Care for Tower Hamlets CCG.  Following a brief stint in Parliamentary politics, Jenny has held a number of NHS and Local Authority positions, working in advocacy, service development, re-design and programme management roles.

A relative new-comer to improvement science, Jenny is a member of the Tower Hamlets EQUIP (Enabling Quality Improvement in Practice) team. Last year Jenny completed the NHS leadership academy’s MSc in Healthcare Leadership.

Clemence Cohen, Programme Manager

Clemence previously worked as a consultant for three years on organisational development projects in the public sector and more specifically, healthcare organisations. Her experience also includes finance transformation and change management projects.

Virginia Patania, Engagement Lead

Virginia is the Transformation Partner at The Jubilee Street Practice in East London. The rest of the time, Virginia sits on the board of the Tower Hamlets CCG, where she leads on urgent, emergency and primary care. To complement her commissioning role, Virginia is also a board member of the Tower Hamlets GP Care Group, a provider federation of 36 practices. EQUIP was initially set up and designed by a small team which included Virginia, who now acts as engagement lead for the programme, exercising and testing innovation in her own practice before suggesting at scale initiatives.

Virginia has led nationally on the campaign to address contractual GP funding cuts through the removal of the Minimum Practice Income Guarantee (MPIG), and on raising the profile of deprived boroughs through an evidence-based analysis of workload, disease burden and complexity. When Virginia is not lobbying NHS England, she is working with them to facilitate the lateral spread of innovation and established good practice, creating an environment in which innovators can come together to problem-solve common issues. Virginia’s professional passion is Quality Improvement in primary care, and bottom-up leadership models such as holocracy – Virginia thinks everyone has a genuine hero inside. To share best practice and try to spread QI culture in general practice at scale, Virginia is also part of the London Primary Care Academy.

In her spare time, Virginia loves eating and cooking, and in 2013 took a photo of everything she ate for one year, building a blog called “Eating the Year”. This was almost of more interest to the media than the removal of MPIG:  http://eatingtheyear.blogspot.co.uk/

Dr Tom Margham, Clinical Lead

Tom lives and works as a GP in Tower Hamlets. His obsession with Quality Improvement began after mapping the process of buying a coffee in Pret vs Cafe Nero (try it!). This led to work with NHS Improving Quality and latterly the NHSE Sustainable Improvement Team, supporting national projects including CCG development, the GP Access Fund and GP Development Programme.

Since 2016 he has been clinical lead on the Tower Hamlets EQUIP programme and honing his QI skills as an Improvement Advisor. The EQUIP programme uses QI methodology, team coaching and live operational data to support practice teams in unpicking day-to-day problems and getting joy back in their working day.

Alexander Trew, Data Analyst

After completing his MA in Economics at the University of Edinburgh in 2012, Alex took on a number of consulting roles before training as an accountant. Alex then moved into healthcare where he first worked in the private sector before transitioning to his current role in the NHS.

Alex is the Data Analyst for the EQUIP Programme and the Primary and Urgent Care Team in Tower Hamlets CCG.  Alex is passionate about Quality Improvement and is confident that it has the power to change General Practice for the better.