We currently have 6 QI coaches who have all been awarded their Improvement Coaching (IC) designation from the International Institute for Healthcare Improvement. They come from a wide range of backgrounds, allowing them to bring new ideas and perspectives into the practices they coach. Currently, the coaches work in each of the 22 practices in the programme, helping them to address their chosen challenges and to use the QI methodology effectively and efficiently.

Coaches since 2017

Charles Kennedy-Scott

Charlie has been the Head of Administration in East London NHS Foundation Trust for nine years. Trained Quality Improvement coach for 3 years, providing QI coaching in  East London NHS Foundation Trust and on Tower Hamlet’s EQUIP programme.

George Farrelly

George is local, having been in Tower Hamlets for 27 years. He and his wife run Tredegar practice in Bow where they are both GPs.

Mike Fitchett

Mike is a self-confessed ex science geek.  He used to be an astrophysicist for the Space Telescope before moving into healthcare. He currently holds several roles. He is a salaried GP, GP appraiser, independent GP advisor to City and Hackney CCG, GP Care Group board member, Network 8 board member and IFR panel chair.

He is also local, having spent the last 18 years as a Tower Hamlets. When asked why, he says it’s because he ‘loves the variety and passion of people here’. He is a big fan of supporting colleagues, and thinks work-life balance and enjoyment of work are fundamental to life. He is always, as we all know, keen to listen to everyone, try new stuff and think big!

Obi James

Obi James specialises in coaching workplace relationships and leadership teams, and has a track record of successfully helping her clients navigate systemic and cultural issues that emerge in relationships, mergers, acquisitions and organisational change initiatives. She is particularly skilled at creating safe environments for courageous ‘deep democracy’ conversations that allow individuals and teams to expand their views on complex issues, explore other perspectives and understand others’ views so they can build better collaboration, and achieve greater results.

Obi has held a variety of senior leadership and organisational development roles within large multinational organisations, and spent over 10 years focusing on executive coaching, talent management, succession planning, career management and leadership development.

Coaches since 2018