Nov 2020 Update

EQUIP still offers standard QI coaching (see our mission statement below) but due to Covid we are being asked more and more to help practices deliver a Digital Offer. This can be accessed within the Digital 2020 tab. We have therefore revamped the website to give some really practical help on:

Please click on any of the above digital offers for more information on how you can implement these within your practice.

We also know that staff are under a lot of pressure. We have therefore  updated our staff Wellbeing section to explain what support is currently on offer.  Please see under the Wellbeing 2020 tab. We really hope this is useful.

Please have a look at the new material and ask your QI coach or email the EQUIP team here for further help.

Our Latest Newsletter (29/03/2021)

We’ve had the privilege of working with a few practices locally to see what issues were raised during their call and recall processes. Admin colleagues from a local practice shared their script which got us thinking about making one that we could all possibly use. We sent a bit of a callout and got a lovely script back from Isabel‘s team in Network 5, in Tower Hamlets.

We amalgamated the scripts and then heard there was a team at the local authority run by Suki who were keen to have a look too. They improved the script further by adding some very detailed frequently answered questions.

Of course we picked lots of other people’s brains including Dean from the GP care group, Susie from Harford, Yas, Lyn and Kamal from Jubilee street, Jan from CCG and  Khaledul and Khairunneessa from Wapping. Thanks everyone!

We tried our best to amalgamate their ideas into the attached script which we hope you will find useful. Practices need to make this work for them so there may be questions that you don’t want to ask. Attached are both a PDF version which feels/looks like a booklet, along with a Word document so practices can tweak/edit for individual use.

Hopefully it will help you guys. Cheers from the EQUIP team. Any errors are ours alone.

Mike Fitchett and the EQUIP team

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COVID-19 Vaccination Service Patient Calling Script (PDF Format)

COVID-19 Vaccination Service Patient Calling Script (Word Format)

EQUIP – The WHY we should embrace QI

The EQUIP Mission Statement

Making Tower Hamlets the best place to work, and the best place to receive care.

The world of General Practice is currently under significant pressure. Across the board budgets are being cut, and resources constrained. ‘On top of this, practices face a rapidly growing population, thus in turn increasing demand for GP services. The growing population has different health needs from those of the past, forcing practices to re-evaluate the efficacy of their business models and clinical processes. As a result of these challenges, practice staff are under unprecedented levels of stress, leading to recruitment and retention challenges.

Our response to these conditions is to roll up our sleeves, and address these issues head on. The EQUIP (Enabling Quality Improvement in Practice) programme is designed to do just that, by providing practice staff with the tools to create meaningful and lasting change. This is done by allowing practices to work on what matters most to them through a tried and tested Quality Improvement methodology. By doing this, we hope to improve the lives of staff and develop a culture within practices that values bottom-up change and continuous improvement. We also hope that we will make General Practice resilient and effectively able to manage current challenges and variation, and lead change so it can deliver even better care to patients in the future’.

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