June 2021 Update

EQUIP still offers standard QI coaching (see our mission statement below) but due to Covid we are being asked more and more to help practices deliver a Digital Offer. This can be accessed within the Digital 2020 tab. We have therefore revamped the website to give some really practical help on:

Please click on any of the above digital offers for more information on how you can implement these within your practice.

We also know that staff are under a lot of pressure. We have therefore updated our staff Wellbeing section to explain what support is currently on offer.  Please check out the Wellbeing tab. Additionally under the Wellbeing tab, we have an exciting new section called Thinking Space, which helps individuals, teams and organisations better understand themselves. We really hope this is useful.

Please have a look at the new material and ask your QI coach or email the EQUIP team here for further help.

Our Latest Newsletter (30/06/2021)

Two quick headlines today, folks….

Firstly, we want to share the GP Access Guide which Tom with his EQUIP hat produced in collaboration with the RCGP, LMC, Health London Partnership, Healthwatch and NHS Digital. The report looks at  access from multiple and different perspectives.  It is built on best published evidence and on lots of lived experience in the field.  It’s a solid piece of work with lots of practical ideas to test.  There’s a quick access guide and more detailed manual. In Tom’s words, ‘’it’s essential reading for Primary Care QI coaches’’. To that, I’ll add – it’s essential reading for anyone that offers services and appointments. Hope you love it!

Secondly, we are happy to share our latest infographic, which seems to be one of the things people most enjoy reading from us. Probably because it has fewer words than my usual emails. 😉 Enjoy skimming our numbers and updates:

And that is all!!! Emails will not be coming from me for the next seven months, because I am now off to have a baby, since the world does not yet have enough neurotic overachievers and I want to do my part in rectifying that. Queries go to the team, whose deets are in the infographic, in my out of office, on our website, and hopefully also in your favourite emails. Wishing you happiness, change for the better, and most importantly, FUN.


We think these emails are awesome. But if for whatever reason they bug you and you’d rather not receive them, please just reply “unsubscribe”.

EQUIP – The WHY we should embrace QI

The EQUIP Mission Statement

Making Tower Hamlets the best place to work, and the best place to receive care.

The world of General Practice is currently under significant pressure. Across the board budgets are being cut, and resources constrained. ‘On top of this, practices face a rapidly growing population, thus in turn increasing demand for GP services. The growing population has different health needs from those of the past, forcing practices to re-evaluate the efficacy of their business models and clinical processes. As a result of these challenges, practice staff are under unprecedented levels of stress, leading to recruitment and retention challenges.

Our response to these conditions is to roll up our sleeves, and address these issues head on. The EQUIP (Enabling Quality Improvement in Practice) programme is designed to do just that, by providing practice staff with the tools to create meaningful and lasting change. This is done by allowing practices to work on what matters most to them through a tried and tested Quality Improvement methodology. By doing this, we hope to improve the lives of staff and develop a culture within practices that values bottom-up change and continuous improvement. We also hope that we will make General Practice resilient and effectively able to manage current challenges and variation, and lead change so it can deliver even better care to patients in the future’.

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