Indicative time slots are a problematic unless you can reliably stick to them. If a patient has real constraints on when they can be called back during the day e.g. work breaks, then this information should be added as free text in ‘slot notes’ in slot properties. The duty team can then prioritise this contact as necessary.
Should we give people times we will call them back?
By Arshad Takun|2020-06-16T18:35:53+01:00June 16th, 2020|Comments Off on Should we give people times we will call them back?
About the Author: Arshad Takun
Comments are closed.