Thank you for joining us last Thursday at our Knowledge Exchange, discussing the call/recall process and presenting tools and information that hopefully will help us reach more patients.
It has been a busy year so far and overwhelmingly we felt a strong sense of solidarity from attendees. ‘We’re all having the same issues’ was one of the comments an attendee shared, so it is our hope that the tools our colleagues presented will help you all with the call/recall process ahead.
Sindbad Dwomah, our Data Analyst in the EQUIP team presented a handy tool demonstrating how to pull data for your practice on vaccination uptake which should be useful for tracking progress and targeting particular groups. We’ve attached this tool here.
We then had a very practical presentation by Ana Gutierrez from the CEG, who gave us some top tips for searches. Please see the link below for this information:
We also heard from Suki Kaur, Deputy Director of Partnership Development who oversees the Tower Hamlets helpline. She highlighted some of the issues they’re facing, which no doubt apply across all our boroughs.
In our breakout rooms it became very evident that we’re all facing enormous challenges, from vaccine supply and availability of appointments for the necessary vaccine on a day and at a location that suits the patient, to coding and accuracy
issues in our systems. Practices also shared some ideas that had worked well for them – including having COVID clinical and admin leads, building a shared excel spreadsheet of patients to call, cleaning the list using Pinnacle data.
We’ve collated some of the themes that arose in our breakout groups here:
Information for patients/process
Mass vaccination centres redirecting patients to GP practice for the Pfizer jab
Mass Vaccination centres creating extra workload by turning people away at the slightest mention of Hx of blood clots or allergy or referring back to GP for Pfizer vaccine
Poor communication regarding when vaccine clinic are being run and what has been offered and a lack of clarity around process
Clinicians asking if patients have been vaccinated at every consultation
Social Prescribers helping with vaccine concern conversations
One practice running a PPG on vaccinations with 42 attendees
Twice weekly update meetings with CCG, GPs and Vaccination Centres
COVID leads for each site, helping practices take ownership and responsibility – these people need protected time!
Tower Hamlets/NHC Helpline – dedicated resource for patients
Second dose vaccinations
Where the first vaccination wasn’t in this country, or hasn’t been recorded
Issues around supply of the right vaccine at the right time
Meeting 12 week target, booking for the right vaccine with supply issues
Availability of Pfizer and unpredictability of deliveries
Preference of location and availability
Housebound patient issue – struggling to get the roving team around
PCN Dispersal Clinics are working well
In-house vaccination clinic
Patient hesitancy and fear of blood clots
Patients having a perceived choice of vaccine
Inability to contact homeless persons as no fixed abode and contact number
Issues with Accubook, coding wrong
No clear list of patients to recall and AccuRx issues
Using a single list that can be passed to colleagues
Being able to book patients at the COVID centres and being able to see appointment book on AccuRx
List cleansing using Pinnacle data to ensure no duplication of work
Keeping a log of who is outstanding from recall lists
CEG Template for coding, inviting, declining and deferring
We are eager to host another session to really get under the skin of the issues raised and brainstorm strategies to improve our own processes, and have agreed a follow up session on 10th June at 18:00, which will hopefully maximize attendance after surgeries – to book your place,