


STEP 1
Define ‘urgent’
STEP 2
Skills mix list
STEP 3
Agree cutoff (for list)
- When do we start saying to callers that only urgent issues can now be dealt with?
- What is our cutoff time for processing e consults?
- What are our response and cutoff times?
STEP 4
Plan continuity (usual GP)
- How do we encourage continuity?
- Do we have a ‘usual doctor’ system?